Trade in Vault

Terms & Conditions

Last Updated: September 2026

Website: https://tradeinvault.co.uk

Trading Name: Trade in Vault (“we”, “us”, “our”)

Welcome to Trade in Vault. By using our website and submitting a trade-in request, you agree to be bound by the following Terms and Conditions. Please read them carefully before submitting your device.

1. Eligibility & Ownership

  • Age Requirement: You must be at least 18 years old to use our service and sell devices to us.
  • Legal Ownership: You warrant that you are the sole legal owner of any device submitted to us, or that you have explicit authorization from the owner to sell it.
  • Free from Claims: Devices must be free from any financial encumbrances, hire purchase agreements, liens, or third-party claims.
  • Prohibited Devices: We strictly do not accept lost, stolen, counterfeit, or blacklisted devices. All devices are checked against national police and insurance loss databases (e.g., CheckMEND).

2. Device Data & User Liability

  • Data Backup: You are solely responsible for backing up all personal data, files, photos, and software from your device prior to dispatch.
  • Data Removal: You must perform a complete factory reset, sign out of all personal accounts (e.g., Apple ID, iCloud, Find My, Google Account), and remove any passwords or PINs before sending your device.
  • Data Liability Waiver: Trade in Vault accepts no responsibility or liability for any lost, corrupted, erased, or remaining data left on devices received. Any data remaining on devices will be permanently deleted during our inspection process without notice.

3. Valuation & Physical Inspection

  • Initial Estimates: Online quote estimates generated via our website are non-binding and based entirely on the information you provide regarding your device’s condition and specifications.
  • Inspection Process: Upon receipt, our technicians will physically inspect and test your device to verify its condition, model, and functionality.
  • Revised Offers: If the physical condition or specifications differ from your online description, we reserve the right to issue a revised offer via email.
  • Offer Acceptance & Rejection:
    • If you accept the revised offer, payment will be processed according to Section 4.
    • If you reject the revised offer, we will return your device to you. Return shipping terms and any applicable postage fees will be communicated at the time of rejection.
    • Response Deadline: You have 7 business days from the date a revised offer is sent to accept or reject it. If we do not receive a response within 7 business days, the revised offer will be deemed accepted, and payment will be processed automatically.

4. Payouts & Payments

  • Payment Processing: Payouts are made via direct Bank Transfer (BACS) or PayPal to the account details provided during submission.
  • Timeline: We aim to process payouts within 24 to 48 hours of physical inspection and approval of your device.
  • Accuracy of Bank Details: You are responsible for ensuring that the payment details provided are correct. Trade in Vault is not liable for delayed or misdirected payments caused by inaccurate banking information.

5. Shipping & Risk

  • Safe Packaging: You are responsible for securely packaging your device to prevent damage during transit.
  • Risk Transfer: Risk of loss or damage remains with you until the package is physically delivered to and signed for at our facility.

6. Contact Information

For any questions regarding these Terms & Conditions or your trade-in submission, please contact us: