Frequently Asked Questions

Find detailed answers to common questions about data security, secure data wiping, free prepaid shipping, and fast, transparent payouts for your Mac or Windows laptop trade-in.

We've grouped our most frequent inquiries into clear categories to help you quickly find the information you need about trading in your laptop, from initial quote to final payment.

Understand our process for free tracked shipping, how to package your laptop securely to prevent damage, and what to expect during transit.

Discover how we carefully assess your laptop's condition against our clear criteria and what factors influence the final valuation and offer.

Get details on our rapid payment methods, including UK bank transfer and PayPal, and typical payout timelines after your laptop's inspection.