Trade in Vault

Privacy Policy

Last Updated: September 2026

Website: https://tradeinvault.co.uk

Trading Name: Trade in Vault (“we”, “us”, “our”)

Trade in Vault is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal information that you provide to us when requesting a quote or completing a trade-in submission on our website:

  • Contact Data: Full name, email address, phone number, and delivery/collection address.
  • Device Data: Laptop/device specifications, serial numbers, condition details, and descriptions.
  • Payment Data: Bank details (sort code and account number) or PayPal account email address to process your trade-in payout.
  • Technical Data: IP address, browser type, and basic analytics collected via cookies when you browse our website.

2. How We Use Your Information

We use your personal data exclusively to:

  • Process your trade-in submission and communicate quote updates.
  • Arrange collection or return delivery of your device.
  • Process direct bank transfers (BACS) or PayPal payouts upon device inspection.
  • Prevent fraud and verify device ownership against national loss databases (e.g., CheckMEND).
  • Comply with UK tax, legal, and accounting record-keeping requirements.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data under the following legal bases:

  • Contractual Necessity: Processing is necessary to fulfill our contract with you (evaluating your device and paying out your trade-in).
  • Legal Obligation: Retaining financial transactions for UK tax reporting compliance.
  • Legitimate Interests: Protecting our business against fraudulent submissions or stolen property.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share information with trusted third parties necessary to operate our service:

  • Hosting Providers: Hostinger (secure website hosting).
  • Courier & Shipping Services: Postal or courier services used to collect or return devices.
  • Payment Processors: UK banking networks (BACS) or PayPal to process payouts.
  • Law Enforcement & Verification Databases: Police or insurance loss databases if required to verify non-stolen status.

5. Data Retention & Device Wiping

  • Customer Records: Financial and submission data are retained for up to 6 years to satisfy UK accounting and tax compliance requirements.
  • Device Data: We perform a complete factory reset/data wipe on all received devices during inspection. Any residual data remaining on shipped hardware is permanently erased upon receipt without liability.

6. Your Rights under UK GDPR

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data (where legal retention obligations do not apply).
  • Object to or restrict certain data processing.
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled incorrectly.

7. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us: